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Change Execution Transformation Strategy

Continual improvement is a prerequisite for any organization’s success. A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. As known that up to 70% of all change initiatives fail, these efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility (Wiki). It’s transform or withers in today’s business environment, with multiple transformation triggers—including technology, regulatory and globalization shifts—creating strong pressure simultaneously. Most corporations understand this, with 93% saying that they have just completed, are planning or are in the midst of a business transformation, according to “Business Transformation: People. Process. Results.“
First step is to identify opportunities to improve efficiency and simplify operations. Reduce costs while improving quality, cycle time, customer retention and satisfaction, revenue and profitability. This improvement is accomplished by coordinating the Strategy, Organization, Processes, Technology and Metrics. By transforming and streamlining the business model, an organization can fund new strategic initiatives while minimizing new capital outlays. 
Processes are sensitive to change, while also being rigid and inflexible. Ingrained processes are difficult to unlearn. Organizations commonly want to revert to old habits and behaviors, even when those systems are inefficient and broken. Processes can break where functions intersect and hand-offs (of tasks, roles, functions) occur. The result is process failure, high costs, bloat and complacency. Technology is business. Technology cements an organization and connects customers—it’s the lifeblood of every successful organization. But technology can also burden a company if systems aren’t in tune with processes. 
What is measured gets done. Metric’ is defined as “Standard of measurement by which efficiency, progress, performance, productivity, quality of a deliverable, process, project or product can be assessed”.  Metrics help in building predictability, improving organization’s decision making ability, and lay out what is working and what is not working within the organization and help guide the management focus in the right directions.

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